Frequently Asked Questions (FAQ)

SHIPPING & ORDERS

What are your delivery times?

The total estimated delivery time is 5–10 business days. This includes 1–3 business days for handling and 4–7 business days for transit.

Do you offer free shipping?
Yes! We are proud to offer Free Premium Shipping on all orders within the United Kingdom, with no minimum purchase required.

Will I have to pay customs or import taxes?
No. For all UK orders, the price you see at checkout is the final price. There are no additional customs duties or taxes to pay upon delivery.

Where do you ship from?
To ensure the fastest delivery and competitive pricing, our products are dispatched from our international fulfillment centers. For UK orders, we partner with trusted local carriers such as Royal Mail, Evri, and DPD.

RETURNS & REFUNDS

What is your return policy?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you may return the item within 30 days of delivery for a full refund.

Are there any restocking fees?

No, there are no restocking fees (Restocking Fees: £0.00).

Who pays for return shipping?

In accordance with our policy, customers are responsible for paying their own return shipping costs. We highly recommend using a trackable shipping service to ensure your return reaches us safely.

Where do I send my return?

Please mail your items to our international returns department:
BUILDING NO 53 LINCUN VILLAGE, NEW SUN CITY INDUSTRIAL ZONE, TANGXIA TOWN, DONGGUAN, GUANGDONG, 523052, CHINA.

CUSTOMER SUPPORT

How can I contact you?

Our support team is here to help!

Email: contact@doglory.co.uk
Phone: +212 660489448

What are your support hours?

We are available Monday to Friday, 9:00 AM – 5:00 PM (GMT). We aim to respond to all inquiries within 24 business hours.